Shipping policy

Shipping & Delivery Policy – Frame Stop

When you place an order with Frame Stop, we understand that you want to receive your product as quickly as possible. We do our best to process and deliver every order promptly.

IS SHIPPING FREE?

Yes! We offer free shipping across India.

WHEN WILL I RECEIVE MY ORDER?

We aim to deliver your order as quickly as possible, depending on your location, product availability and courier service.

Estimated delivery time across India: 3–8 business days after dispatch.

Please note that delivery times are estimates and may vary due to courier delays, weather conditions, public holidays or other unforeseen circumstances. Customized products may require additional processing time before dispatch.

CAN I TRACK MY ORDER?

Yes! Once your order has been processed and shipped, we will share your tracking details, including the AWB (Air Waybill) number, generally within 1–2 days of dispatch.

You can track your shipment through the tracking page on our website using your AWB number.

If you experience any issues tracking your order, please contact us:

Email: befineindia@gmail.com
Mobile/WhatsApp: +91 63558 26139

AFTER PLACING YOUR ORDER, WHAT HAPPENS NEXT?

1. Order Review

Our team reviews your order details, shipping address, contact information and customization details, including names, dates, photographs and spelling.

We aim to complete this review within 24 hours of placing your order. If you need to correct any information, please contact us as soon as possible.

2. Processing and Customization

For personalized frames, we prepare your product using the details and images submitted with your order.

Please ensure that all information is correct before submitting your order. Any modification requests must be made within the applicable modification window stated in our Refund & Cancellation Policy.

3. Packaging and Dispatch

Once your order is ready, we carefully package it and hand it over to our courier partner.

Please note: Once customization or production has started, cancellation may no longer be possible, subject to our Refund & Cancellation Policy and applicable law.

4. Shipping and Delivery

After dispatch, your order will be delivered to the shipping address provided during checkout. You can use your tracking details to follow its progress.

WHY IS MY ORDER SHIPPED IN DIFFERENT PACKAGES?

If your order contains multiple items, they may occasionally be shipped separately depending on product availability, processing requirements or courier arrangements.

This helps us deliver available items without unnecessarily delaying the entire order. Separate shipments may have different tracking numbers and delivery dates.

WHAT HAPPENS IF MY ORDER IS STUCK OR LOST IN TRANSIT?

We understand how frustrating shipping delays can be, and we will do our best to help.

If your order appears stuck, delayed or lost during transit, please contact us with your order number and tracking details. We will coordinate with our courier partner to investigate the issue.

If your order is confirmed lost, we will work with you to arrange an appropriate resolution, such as a replacement or refund, in accordance with our Refund & Cancellation Policy and applicable law.

If a parcel is returned to us, we will contact you to discuss the next steps.

WHAT IF MY PRODUCT ARRIVES DAMAGED?

We carefully package our frames to help protect them during transportation.

If your product arrives damaged, please contact us as soon as possible and provide clear photographs of the damaged product and its packaging. We will review the issue and assist you with a replacement or other applicable resolution under our Refund & Cancellation Policy.

DIGITAL PRODUCT DELIVERY

If digital products are offered on our website, such as downloadable templates or other digital content, the purchased files or access instructions will generally be sent to the email address provided during checkout.

Digital delivery is usually immediate but may take up to 24 hours, depending on system processing.

Please check your inbox and spam or junk folder. If you have not received your digital product within 24 hours, contact us for assistance.